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Terms of service

The terms Bloom is offered under

Draft, not in force

Bloom has not launched and nobody is a customer, so there is no agreement in force and this is not one. These terms are published early because a buyer evaluating the product should be able to read them before there is any pressure to sign, and they will change: they have not been through legal review, and the liability, indemnity and data ownership clauses in particular are expected to. If you are reading this while deciding whether to try Bloom, the page worth reading alongside it is what Bloom does with data, which describes the software's actual behaviour rather than a promise about it.

1. Acceptance of Terms

By accessing or using Bloom's cannabis retail management platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Bloom provides a comprehensive SaaS platform for cannabis retailers, including:

  • Inventory management and demand forecasting
  • Customer-facing storefronts and e-commerce
  • Delivery management and driver coordination
  • Compliance tracking and reporting
  • In-store digital experience platform (DXP)
  • Financial reporting and analytics
  • Employee management tools

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Cannabis License Requirements

You represent and warrant that you hold all necessary licenses and permits to operate a cannabis business in your jurisdiction. You agree to provide proof of licensing upon request and notify us immediately of any changes to your licensing status.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Use the Service for any unlicensed cannabis activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Upload or transmit malicious code
  • Impersonate another person or entity
  • Use the Service to compete with Bloom

5. Cannabis Compliance

5.1 Regulatory Compliance

You acknowledge that cannabis laws vary by jurisdiction and are subject to change. You are solely responsible for ensuring your use of the Service complies with all applicable federal, state, and local laws.

5.2 Data Reporting

Our Service includes features to help with regulatory reporting, but you remain responsible for the accuracy and timeliness of all required reports to regulatory authorities.

6. Payment Terms

6.1 Subscription Fees

The Service is provided on a subscription basis. Fees are charged in advance and are non-refundable except as expressly stated in these Terms.

6.2 Payment Processing

Payments are processed by third-party payment processors. You agree to provide accurate payment information and authorize us to charge your selected payment method.

7. Data Ownership and Privacy

7.1 Your Data

You retain ownership of all data you input into the Service. We will not access, use, or disclose your data except as necessary to provide the Service or as required by law.

7.2 Multi-Tenant Architecture

Our platform uses a multi-tenant architecture with strict data isolation. Your data is segregated from other customers and protected by industry-standard security measures.

8. Service Availability

While we strive to maintain high availability, we do not guarantee that the Service will be available 100% of the time. We may experience downtime for maintenance, updates, or unforeseen technical issues.

9. Intellectual Property

The Service and its original content, features, and functionality are owned by Bloom and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

10. Disclaimers and Limitations

10.1 Service Provided "As Is"

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

10.2 Limitation of Liability

In no event shall Bloom be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.

11. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which Santiago Innovations is organized, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact Santiago Innovations through santiago-innovations.com.